30-day money-back guarantee
Lumaye Hub offers a 30-day money-back guarantee on Lumaye subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all Lumaye orders. To request a refund:
- Visit paddle.net, enter the email address used at checkout, and follow the instructions to request a refund on your order, or
- Contact our team at support@lumaye.org and we will coordinate the refund with Paddle on your behalf.
Cancellations and renewals
You can cancel your subscription at any time from the customer portal at paddle.net. Cancelling stops future renewals; access to paid features continues until the end of the current billing period.
Additional information
Beyond the 30-day guarantee, refunds may still be available in the circumstances set out in the Paddle Refund Policy(for example, prolonged service unavailability). Nothing in this policy affects statutory consumer rights that apply in your country of residence.
Contact
Refund questions: support@lumaye.org.